Mitsubishi Fuso Announces FusoFirst – the Product Support Program
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Logan Township, NJ — Mitsubishi Fuso Truck of America, Inc. (MFTA) has announced the creation of its new, comprehensive FusoFirst product support program, aimed at providing full-service customer support for owners and operators of Mitsubishi Fuso medium-duty trucks.
The program encompasses many aspects, including 24/7 Roadside Assistance, dedicated website and mobile app, ongoing operator training, availability to nationwide FUSO Service and Parts Dealerships, and ongoing training of dealership technicians.
Most beneficial for the FUSO driver is the assurance of the Roadside Assistance program. It provides 24/7 towing, tire service, jump-starting, lockout service and fuel/DEF fluid replenishment—all available free of charge within the United States and Canada, for any FUSO Canter FE or FG Series work truck still within its three-year/unlimited-mileage, bumper-to-bumper warranty period.
In addition to roadside assistance, the FusoFirst program includes a mobile-friendly troubleshooting web app drivers can access via their smartphone or tablet anywhere they have Internet access. Content includes a dealer locator, a link to the Roadside Assistance number, a vehicle support wizard that will walk the driver step-by-step through a number of symptom-specific troubleshooting scenarios, as well as driver assistance videos and downloadable vehicle technical information.
According to Jecka Glasman, MFTA's president and CEO, "We recognize that driver education and continually improving customer service are keys to a strong future. Our new FusoFirst program is designed to signnal our commitment to our customers in a tangible way."
Method of distribution
Each current FUSO truck owner will receive a special FusoFirst kickoff kit that provides detailed information about the program. We are mailing these kits to current owners with trucks still under warranty. New truck owners will receive the special welcome kit at the time of delivery.
À propos de Mitsubishi Fuso
Ayant son siège social dans le comté de Logan au New Jersey, Mitsubishi Fuso Truck of America, Inc. (MFTA) est une filiale de Mitsubishi Fuso Truck of America, basée à Kawasaki, Japon, une partie intégrante de la division des camions Daimler de Daimler AG. En activité en Amérique du Nord depuis plus de 30 ans, MFTA se concentre sur la fabrication de camions offrant le coût total de possession le plus bas de leur catégorie. Ses camions diesel poids moyen et à cabine surélevée de classes 3 à 5 sont offerts par l’intermédiaire d’un réseau de plus de 200 concessionnaires partout aux États-Unis, au Canada, à Puerto Rico et à Guam. Mitsubishi Fuso a vendu plus de 100 000 camions à transmission manuelle, à quatre roues motrices et à cabine d’équipe en Amérique du Nord pour combler les besoins de transport pour une grande variété d’entreprises et d’industries, dont l’industrie des boissons et des traiteurs, pour la livraison de marchandises réfrigérées ou solides, pour la récupération de véhicules, le remorquage, la lutte antiparasitaire, la plomberie, la construction légère et l’aménagement paysager. Pour obtenir de plus amples renseignements, visitez le www.mitfuso.com, suivez FusoTruck sur Twitter, ou aimez FusoTruck sur Facebook.
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For more information:
Bryan C. Allen
Marketing Manager
Mitsubishi Fuso Truck of America, Inc.
856-467-3965
MFTA_Marketing@daimler.com
