Fuso Opens Newly Remodeled Fuso Academy Training Center
- Located at its North American headquarters in Logan Township for training of sales and customer services, including parts and service
- Expanded area now more than 8,000 square feet of classroom and hands-on shop floor training
- Advanced audio-visual capabilities for easier classroom training
Logan Township, N.J. — To support the launch of its new FUSO FE GAS truck and the industry-only production series FUSO eCanter all-electric truck, a complete remodel of the North American FUSO Academy Training Center was opened on June 17, 2019. This newly renovated facility represents 8,000 square feet of hands-on technical training for FUSO dealerships across the U.S. and Canada. It’s one of two locations supporting North American operations.
FUSO dealership service technicians come to this location at the North American headquarters in Logan Township to receive training in diagnostic and engine/transmission repair for all FUSO products. The FUSO Academy has several curriculums including an advanced training for more senior level technicians. This location will accommodate other dealership training classes from sales to warranty administration. FUSO also uses the area for training and meeting initiatives for its internal team.
"Research from the American Truck Dealership Association (ATD) illustrates the importance of having trained technicians at a truck dealership to improve customer service and satisfaction," said Scott Coyle, Vice President of Service for Mitsubishi Fuso Truck of America, Inc. "FUSO understands this, and that’s why our investment to ensure the top-of-the-line training curriculum and facilities is absolutely necessary, especially as we expand our product offering in North America."
This remodel added more classroom space, which expands the opportunity to hold additional classes during the year. Training sessions have been enhanced by the introduction of advanced audio/visual technologies. Truck lifts were added in the training bays to ensure real-world processes can be simulated during the training classes. Training attendees also will notice a brand new cafeteria space that includes complimentary snacks and drinks.
FUSO implemented its newly introduced FUSO Academy branding standards, as well. From top to bottom, the entire FUSO Academy Training Center mirrors what a flagship FUSO dealership should look like. From a sustainability standpoint, FUSO took this opportunity to install LED lighting, motion-senor light switches and water-saving toilets, just to name a few examples. The service bay doors also were replaced with glass doors, allowing for more natural light during training, reducing the need to always work under overhead lighting.
"A consistent customer experience begins with consistent branding touchpoints across all of our dealerships," added Bryan C. Allen, Manager, Marketing Communications for Mitsubishi Fuso Truck of America, Inc. "It’s always beneficial to demonstrate to our independent dealerships that the corporate office will not shy away from investing in the FUSO brand. We know the value this brings to our products, our image and the customer’s satisfaction."
Similar enhancements are taking place at FUSO’s second North American FUSO Academy location in Las Vegas, Nevada, later this month. All of these enhancements are part of a larger corporate office refresh that began in 2017, and represents a substantial investment in its physical operational space.
À propos de Mitsubishi Fuso
Ayant son siège social dans le comté de Logan au New Jersey, Mitsubishi Fuso Truck of America, Inc. (MFTA) est une filiale de Mitsubishi Fuso Truck of America, basée à Kawasaki, Japon, une partie intégrante de la division des camions Daimler de Daimler AG. En activité en Amérique du Nord depuis plus de 30 ans, MFTA se concentre sur la fabrication de camions offrant le coût total de possession le plus bas de leur catégorie. Ses camions diesel poids moyen et à cabine surélevée de classes 3 à 5 sont offerts par l’intermédiaire d’un réseau de plus de 200 concessionnaires partout aux États-Unis, au Canada, à Puerto Rico et à Guam. Mitsubishi Fuso a vendu plus de 100 000 camions à transmission manuelle, à quatre roues motrices et à cabine d’équipe en Amérique du Nord pour combler les besoins de transport pour une grande variété d’entreprises et d’industries, dont l’industrie des boissons et des traiteurs, pour la livraison de marchandises réfrigérées ou solides, pour la récupération de véhicules, le remorquage, la lutte antiparasitaire, la plomberie, la construction légère et l’aménagement paysager. Pour obtenir de plus amples renseignements, visitez le www.mitfuso.com, suivez FusoTruck sur Twitter, ou aimez FusoTruck sur Facebook.
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For more information:
Bryan C. Allen
Mitsubishi Fuso Truck of America, Inc.